Support from PMTech
Investing in an automation company can be daunting prospect for any business. You need a company that will not only deliver on price, but who will offer you the kind of support that your business demands, giving you the peace of mind you need to focus on what you do best.
At PMTech, we have a team of specialist engineers who have harvested a vast wealth of industry knowledge, working with automation machinery from all worldwide manufacturers. We work quickly to resolve any issues or concerns that may arise along the way.
From the initial consultation you will receive a dedicated account manager who will be able to provide you with clear and concise support to get you back on track with minimum disruption to your business process.
Choose from 3 excellent support packages
Our customer-centred support packages have been created to meet your exact requirements. Whether you need one of our team to be on hand within 24 hours or simply need a helping hand at the end the phone as and when the need may arise, we have the package for your business.
| Service | Bronze | Silver | Gold |
|---|---|---|---|
| Preventative Maintenance/Service Visit days | 0 | 1 | 2 |
| Provisional Health Check with report | 1 | 1 | 1 |
| Telephone Support | 2 Hours | 10 Hours | Unlimited |
| Breakdown Visit within 24Hr | No | No | Yes |
| Breakdown Visit within 48Hr | No | Yes | Yes |
| Mon-Fri (8:30-5:00) Cover | No | Yes | Yes |
| Out of Hours Cover | No | No | Yes |
| Dedicated Account Manager | No | Yes | Yes |
| Add-on modules for additional hours/days to suit | Yes | Yes | Yes |
| Discounted Pay per call out option | Yes | No | No |
| Fully Trained Personnel | Yes | Yes | Yes |
| Critical Breakdown visits | No | 1 | 2 |
| Machine Calibration | No | Yes | Yes |
Speak to our team today
If you would like to discuss our support packages in more detail, then why not speak to one of our team who will be more than happy to help. Call us today on 01206 263 622 or send us an email using our contact us page.